Frequently asked questions

Please email us as soon as possible if you wish to modify the items in your order. If the order has not been fulfilled (shipped) yet, we should be able to help update the order in our system! However, if your order has already been fulfilled, you will need to initiate a return. All domestic returns are completely covered, and your refund will be issued to your original form of payment. Please feel free to contact us at info@slumbercloud.com if you have any questions!

Please email us as soon as possible if you realize the shipping address on your order is incorrect. If the order has not been fulfilled (shipped) yet, we should be able to update it in our system! However, if your order has already been fulfilled, you will need to make changes through the carrier. Please feel free to contact us at info@slumbercloud.com if you have any questions!

Cancellations can only be initiated by reaching out to our customer service team within 15 minutes of your order being placed. Please reach out to us over Live Chat or phone us at 855.241.5495 during our business hours so we can update your order. If we are not available, please send an email with the subject line “Order Cancellation” to info@slumbercloud.com. If your order has been fulfilled and shipped out, we unfortunately can no longer cancel the order. Please accept the package upon delivery and we will work towards a solution for the return as soon as the order is in your possession.

We are quite a small team and although we love our customers, we love spending time with our families and friends too. We promise to get back to you ASAP during our normal business hours. Don’t worry, if you have a question or concern about a promotion rest assured we will work with you. Just leave us a message at info@slumbercloud.com or on chat and we will get back to you ASAP. We love happy customers!

Products that are in stock and are not on a pre-order or backorder status will ship within 24 business hours of the order being placed. Orders placed before 8am MST will ship the same day; orders placed after 8am MST will ship the following business day. This means orders placed after 8am MST on a Friday will not ship until Monday, or Tuesday in the case of a national holiday (yes, this includes expedited Next Day Air shipments). Weekends and holidays are not considered business days, so please account for them when choosing your shipping method.

At this time, we only ship with UPS and USPS for domestic and international orders. You will see the applicable shipping methods and estimated arrival dates on the shipping methods section of the checkout process.

Yes, we ship to P.O. boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail, even if you select a different shipping method during checkout.

We currently ship internationally to Canada and select APO and US Territories. For Canada shipments, your shipping cost will include applicable taxes and duties.

First, verify the shipping address on your order. If the address is correct, check all possible locations around your home, apartment, or office and see if someone else or a neighbor accepted the delivery — this happens more often than you would think. Packages may also be prematurely marked as delivered by the carrier, so we suggest waiting 2 business days after the listed delivery date. If your order does not arrive within that window, reach out to us at info@slumbercloud.com and we will help.

All products, except “final sale” items, come with a 30-Night Satisfaction Guarantee. Sleep on it, wash it, and really test it out. If you are not fully satisfied with your new bedding you can return or exchange the item(s) within 30 days of your purchase date, no questions asked. A refund will be issued within 7 business days of receiving the returned product. Certain restrictions apply.

If you’re looking to initiate a return or exchange, just head over to our returns and exchanges page. Please note that we are not able to process returns for items listed as Final Sale or past the return period.

All shipping fees for domestic returns are completely free. When you initiate a return you will receive a prepaid shipping label to get the item back to us. If you live outside the US, you will be responsible for creating your own return label as well as the return shipping fees.

Typically refunds are processed within 7 business days of our warehouse receiving the returned product(s). For store credit and exchanges, refunds will be processed as soon as the return is scanned by the carrier. These returns will be evaluated upon receipt at our warehouse. If the return does not include all of the items marked as returned, our team will reach out with next steps in addition to a $25 processing fee.

At this time, promo codes cannot be used in combination with any other offers (such as sitewide sales, bundle savings, or multiple promo codes) or used on Final Sale / Last Call items. If you’re still having trouble applying a promo code, feel free to reach out to us at info@slumbercloud.com.

Yes, our team will provide a refund price adjustment within 30 days of the initial order upon request. If a discount was applied to the initial order, the refund will be made for the difference between the discounts, as we cannot combine promotions or offers.

Our team is happy to help. To have your discount retroactively applied, please reach out to our team by phone at 855.241.5495 or email at info@slumbercloud.com and we will process a refund.

At this time, our system can only accept one form of payment per purchase. To use both a third-party gift card and a credit card, you can purchase a Slumber Cloud gift card with the Amex or Visa gift card, and then apply the Slumber Cloud gift card at checkout.

Yes! All of our products are covered not only by the 30-night trial period but also a 180-day warranty which covers manufacturer defects (such as stitching or sizing). Please note that, in addition to damage caused by disregard of care instructions, temperature performance is not considered a manufacturer defect or covered by the product warranty. Certain restrictions apply.

All of our products are backed by a 180-day warranty. To submit a quality claim, send an email to our customer service team at info@slumbercloud.com with details of the issue and photos of the product. Someone from our team will reach back out to work towards the best solution for you.