Policies
Shipping & returns
Free shipping, free returns, and 30 nights to decide.
Returns & exchanges
Start a return in 5 easy steps
Return shipping is free within the US. Refunds go back to your original payment method.
- 1Start your returnLog into your account or use the Start a Return link, then pick the item(s) from your order history you'd like to send back.
- 2Confirm your requestFollow the prompts to confirm. We review every request and email you an approval within 48 business hours.
- 3Print your free labelOnce approved, you'll receive a complimentary prepaid return shipping label by email (subsidized for international orders).
- 4Box it up & drop it offPlace the product in a box, affix the label, and drop it at the carrier on your label before your trial period ends. Keep the drop-off receipt until your refund is processed.
- 5Get your refundWe process your refund to the original payment method within 72 hours of the product arriving at our warehouse.
Prefer to exchange?
The easiest way to exchange is simply to return your original item and place a new order for the one you want. We recommend starting your return and ordering right away — that way your new item ships immediately instead of waiting for the original to make it back to us.
Need a hand with sale pricing, or just want to talk it through? Email us at info@slumbercloud.com and tell us which item you have and what you'd like to exchange it for — we'll follow up from there.
Good to know
- Submit your return request before the end of the 30-day trial period.
- Products must be in donatable condition — no stains, tears, soiling, or odors.
- Returns are accepted from the United States and Canada only.
- Get a drop-off receipt from the carrier and keep it until the return is fully processed.
- Up to two of each product per initial order may be returned or exchanged.
- Once a product type is returned or exchanged, future orders of that product aren't eligible for another trial period.
- If the incorrect item is sent back, you'll cover the return shipping of the correct item.
Call
8am–4pm MST, Monday–Friday
Toll-free 855.241.5495
Email us and we'll get back to you within our normal hours of operation.
Chat
Talk to one of our experts online. If we're offline, leave a message and we'll follow up.
When your order ships
In-stock products that are not on pre-order or backorder ship within 24 business hours. Orders placed before 8am MST ship the same day; orders placed after 8am MST ship the next business day. Weekends and holidays are not business days, so an order placed Friday afternoon ships Monday (or Tuesday around a national holiday) — including expedited Next Day Air shipments.
Carriers and destinations
We ship with UPS and USPS. Applicable methods and estimated arrival dates appear at checkout. We ship to P.O. boxes via USPS Priority Mail, and internationally to Canada plus select APO and US Territories. Canadian shipping cost includes applicable taxes and duties.
The 30-night trial
Every product except final sale items comes with a 30-Night Satisfaction Guarantee. Sleep on it, wash it, and really test it out. If you're not fully satisfied, return or exchange within 30 days of purchase — no questions asked. Refunds are issued within 7 business days of our warehouse receiving the product.
Return shipping
All domestic return shipping is free; you'll receive a prepaid label when you start a return. Outside the US, you're responsible for creating the return label and covering return shipping.
Price adjustments
If a sale starts right after you order, our team will provide a refund price adjustment within 30 days of the original order upon request. Discounts can't be combined, so an already-discounted order is refunded the difference between the discounts.
Warranty
Products are covered by a 180-day warranty against manufacturer defects such as stitching and sizing. Temperature performance and damage from disregarding care instructions are not covered. To file a claim, email info@slumbercloud.com with details and photos.